Refund policy

Return Policy

General Policy:

  • Return unused and unwashed items within 30 days of purchase.
  • Items must be in original packaging, with all tags and labels attached.
  • This policy applies to Accessories, Apparel, and Footwear.

Specific Categories:

  • Regular Price Merchandise: No signs of wear; original box/tags needed.
  • Clothing/Accessories: Must have original tags, no use signs.
  • Earrings/Undergarments: Final sale, no returns.
  • Sale/Discounted Merchandise: Return within 30 days for exchange or JoyPers Gift Card.
  • Black Friday Merchandise: Final sale, no exchanges or returns.
  • Holiday Gifts (Nov 1 - Dec 24): Extended return/exchange until Jan 13; excludes final sale items, earrings, and undergarments.

Non-eligible Items:

  • Final sale, customized, personalized, or altered items.
  • Worn, damaged, or washed items.

Return Process:

  • Visit online returns portal.
  • Follow instructions to print a return shipping label.
  • Pack items in original packaging and attach the label.
  • Drop the package at a carrier location.

Refunds:

  • Issued to the original payment method after inspection.
  • Allow 7-10 business days for processing.
  • Shipping fees are non-refundable.

Exchanges:

  • No direct exchanges; follow return process and place a new order.

Defective/Incorrect Items:

  • Contact Customer Support within 7 days for a prepaid return label and replacement.

Packaging & Returns:

  • Securely pack items for return in original packaging.
  • Do not tape up the shoe box. A $10 fee may apply.