Shipping & Delivery

Orders ship via USPS Domestic Ground will process within 6 to 8 business days (all days except Saturday, Sunday and major holidays) if received before 9:00am PST (GMT-8), only on in-stock items.

Return Policy

General Policy:

  • Return unused and unwashed items within 30 days of purchase.
  • Items must be in original packaging, with all tags and labels attached.
  • This policy applies to Accessories, Apparel, and Footwear.

Specific Categories:

  • Regular Price Merchandise: No signs of wear; original box/tags needed.
  • Clothing/Accessories: Must have original tags, no use signs.
  • Earrings/Undergarments: Final sale, no returns.
  • Sale/Discounted Merchandise: Return within 30 days for exchange or JoyPers Gift Card.
  • Black Friday Merchandise: Final sale, no exchanges or returns.
  • Holiday Gifts (Nov 1 - Dec 24): Extended return/exchange until Jan 13; excludes final sale items, earrings, and undergarments.

Non-eligible Items:

  • Giftcards
  • Final sale, customized, personalized, or altered items.
  • Worn, damaged, or washed items.

Return Process:

  • Visit online returns portal here.
  • Follow instructions to print a return shipping label.
  • Pack items in original packaging and attach the label, Do not tape/deface the shoe box. A $10 fee may apply if improperly packaged..
  • Drop the package at a carrier location.

Refunds:

  • Issued to the original payment method after inspection.
  • Allow 7-10 business days for processing.
  • Shipping fees are non-refundable.

Exchanges:

  • No direct exchanges; follow return process and place a new order.

Defective/Incorrect Items:

  • Contact Customer Support within 7 days for a prepaid return label and replacement.

Packaging & Returns:

  • Securely pack items for return in original packaging.
  • Do not tape up the shoe box. A $10 fee may apply if taped.

Resale Policy

At Joy-Per's Shoes, we are committed to providing our products directly to our valued customers for personal use. We do not sell merchandise to individuals or businesses with the intent to resell. Any orders found to exhibit behavior indicative of reselling, such as bulk purchasing or repetitive large orders, will be reviewed and may be canceled at our discretion.

By placing an order on our website, you agree to this policy. If we determine that your order was placed with the intent to resell our products, we reserve the right to cancel your order without prior notice.

For any questions or concerns regarding this policy, please feel free to contact our customer service team.

Privacy & Security

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

 

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

We do not use cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.joypers.com/terms-and-conditions

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will send an email notifying you of any changes.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.
http://www.joypers.com

Web Site Terms & Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Joypers.com web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on Joypers.com web site;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Joypers.com at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Joypers.com web site are provided “as is”. JoyPers makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Joypers.com does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Joypers.com or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Joypers.com Internet site, even if Joypers.com or a Joypers.com authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Joypers.com web site could include technical, typographical, or photographic errors. Joypers.com does not warrant that any of the materials on its web site are accurate, complete, or current. Joypers.com may make changes to the materials contained on its web site at any time without notice. Joyplers.com does not, however, make any commitment to update the materials.

6. Links

Joypers.com has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Joypers.com of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

Joypers.com may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Joypers.com web site shall be governed by the laws of the State of California without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

      • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
      • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
      • We will only retain personal information as long as necessary for the fulfillment of those purposes.
      • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
      • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
      • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
      • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.