Privacy policy

1. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

When you:

Place an order
Create an account
Subscribe to emails
Contact customer support
Participate in promotions

We may collect:

Name
Billing and shipping address
Email address
Phone number
Payment information
Order history

B. Automatically Collected Information

When you browse our website, we may automatically collect:

IP address
Device type
Browser type
Pages viewed
Referring website
Time and date of visits

This data helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Communicate order updates
Send promotional emails (if you opt in)
Improve our website and customer experience
Prevent fraud and ensure site security
Comply with legal obligations

We do not sell your personal information.

3. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to:

Enable checkout functionality
Remember cart contents
Improve website performance
Analyze traffic and usage
Support marketing and advertising efforts

These may include third-party services such as payment processors, analytics providers, and advertising platforms.

You can manage cookie preferences through your browser settings.

4. Payment Security

All transactions are processed through secure payment gateways. Sensitive payment information is encrypted using SSL (Secure Socket Layer) technology.

We do not store full credit card numbers on our servers.

5. Sharing of Information

We may share your information with trusted third parties that assist in operating our business, such as:

Payment processors
Shipping carriers
Email marketing platforms
Website hosting providers
Analytics providers

These partners are required to protect your information and use it only for the services they provide to us.

We may also disclose information when required by law or to protect our rights.

6. Email Communications

If you subscribe to our email list, we may send:

Order updates
Promotional offers
Product announcements
Store news

You may unsubscribe at any time using the link in our emails.

7. SMS/Text Messaging Communications

By signing up, you agree to receive recurring automated text messages (including order updates, appointment reminders, seasonal reminders (like it's time to check your kid's foot size), and promotional offers) from Joy-Per's Shoes at the mobile number provided. Message frequency varies. Message and data rates may apply.

Reply STOP at any time to cancel. You will receive a one-time confirmation that you have been unsubscribed, and no further messages will be sent unless you opt in again. Reply HELP for assistance, or contact us at info@joypers.com.

Carriers are not liable for delayed or undelivered messages.

Your SMS opt-in is collected separately from any other marketing consent (such as email sign-up) and is used solely for the Joy-Per's Shoes text messaging program described here.

We do not share, sell, or otherwise provide your mobile phone number or messaging consent information to any third parties or affiliates for marketing or promotional purposes.

Consent to receive text messages is not a condition of any purchase.

8. Data Retention

We retain personal information only as long as necessary to:

Fulfill orders
Provide customer service
Meet legal and accounting obligations

9. Your Rights (California Residents)

If you are a California resident, you have the right to:

Request access to personal information we collect
Request deletion of your personal information
Request correction of inaccurate data

To exercise these rights, contact us at:

info@joypers.com

We will not discriminate against you for exercising your privacy rights.

10. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

13. Contact Us

If you have questions about this Privacy Policy, please contact:

Joy-Per's Shoes

944 S. Main Street, Salinas, Ca 93901

info@joypers.com