General Policy:
- Return unused and unwashed items within 30 days of delivery.
- Items must be in original packaging, with all tags and labels attached.
- This policy applies to Accessories, Apparel, and Footwear.
Specific Categories:
- Regular Price Merchandise: No signs of wear; original box/tags needed.
- Clothing/Accessories: Must have original tags, no use signs.
- Earrings/Undergarments: Final sale, no returns.
- Sale/Discounted Merchandise: Return within 30 days for JoyPers Gift Card.
- Black Friday Merchandise: Final sale, no exchanges or returns.
Non-eligible Items:
- Giftcards
- Final sale, customized, personalized, or altered items.
- Worn, damaged, or washed items.
Return Process:
- Visit online returns portal here.
- Follow instructions to print a return shipping label.
- Pack items in original packaging and attach the label, Do not tape/deface the shoe box. A $25 fee may apply if improperly packaged..
- Drop the package at a carrier location.
Refunds:
- Issued to the original payment method after inspection.
- Allow 7-10 business days for processing.
- Shipping fees are non-refundable.
Exchanges:
- Exchanges are not currently supported.
Defective/Incorrect Items:
- Contact Customer Support within 7 days of receiving the item for a prepaid return label and replacement.
Packaging & Returns:
- Securely pack items for return in original packaging.
- Do not tape up the shoe box. A $25 fee may apply if tape is applied directly on box merchandise.